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Welcome to Bahrain Handicrafts eShop website Please Enjoy for any assistance do not hesitate to contact us on info@handicrafts.bh our pleasure to Serve you. Thank You

FAQ

Ordering and payment


1.    Q: How can I order
A: Using our online platform, you can easily order. You can add it to the cart, login and go through the ordering process when you find a product you need. You will receive a summary of the order to your email after the order is ready. Summary of the order will also be stored in your account.
2.    Q: Why should I buy online?
A: Accelerate the process. By ordering online, you get prices faster and explore a number of products, and you can go much faster through the order confirmation and payment process. By delivering the products to your doorstep, this could save your time.
3.    Q: What information should I input when ordering?
A: All the information needed are shown, you only need to fill it in with the necessary information.
4.    Q: What payment methods can I use?
A: You can use all the major credit cards including the debit cards.

5.    Q: Is VAT charged?
A: Yes. The VAT is included and shown with the products prices.

7.    Q: What should I do if the payment is not accepted?
A: In a little while, please try again. Please check your account balance if the payment is still not accepted. If you can't make the payment yet, please contact info@handicrafts.bh and notify us of the problem.
8.    Q: How can I change delivery address?
A: Sign in with your account and go to ' my account. ' You can change all of your contact information on "my account."
9.    Q: What are the delivery charges?
A: Delivery charges are dependent on the products weight. For Local Delivery in Bahrain , the charge will be (1.200) BD.

13.    Q: Can I cancel my order?
A: Please do so as soon as possible if you want to cancel your order. Contact us at info@handicrafts.bh

15.    Q: Do you have the product in stock?
A: All the products which are shown on our site are available. Products with Pre-Order tag are not available, still you can order them but they are not in stock. For more information please contact us on info@handicrafts.bh .
16.    Q: How to contact customer service?
A: Please contact info@handicrafts.bh if you have any questions about our online store.

17.    Q: Can I return a product?
A: Please contact info@handicrafts.bh if you want to return a product

Your account
18.    Q: How do create an account?
A: Click "Register" from the home page, then fill in all the information that are needed and click "continue." Your account will be confirmed after you submit the form and you will be notified.


19.    Q: How can I retrieve my password?
A: You can get your password by clicking "login" and then "password forgotten?”. Password recovery instructions will be sent to your email.
20.    Q: How do I change my personal details or email address?
A: Log in and click on "my account." You can change all your contact details here.
 
Delivery
23.    Q: Shipping time?
A: International delivery usually takes about 15–30 business days. Bahrain orders are shipped by e-packet, which is a Bahrain Postal Service product. After processing and leaving the warehouse, items usually take between 1 and 2 days to arrive at their destination
24.    Q: Shipping cost?
A: Shipping costs are dependent on your location and products weight. For Local Delivery in Bahrain, the charge will be (1.200) BD.